Privacy Policy

Last updated: 1 October 2026

This policy explains how Dr. Agravat Healthcare Ltd (“we”) collects and uses your personal information when you use osmfkart.com.

What we collect

• Order details: name, phone number, email, billing and delivery address, and the products you buy.
• Account details: if you create an account, your login details and order history.
• Messages: what you send us on WhatsApp, phone or email.
• Website usage: pages visited, device and browser information and IP address, collected through cookies and analytics tools.

We do not collect or store your card, UPI or bank details. Payments are handled by Razorpay under its own privacy and security policies.

How we use it

• To process, pack, ship and support your order, including sending order and delivery updates.
• To answer your questions, including free doctor guidance on WhatsApp when you ask for it.
• To prevent fraud and meet legal, tax and accounting requirements.
• To send offers and health tips, only where you have agreed. You can opt out at any time.
• To understand how the website is used and improve it.

Who we share it with

Only with service providers who help us run the store, and only what they need: payment processing (Razorpay), courier and logistics partners, our order-management system, website hosting, and analytics/advertising tools (such as Google and Meta). We do not sell your personal information. We may share information if required by law.

Cookies

We use cookies to keep your cart and login working, remember your choices and measure website performance. You can block cookies in your browser, but the cart and checkout may not work properly without them.

How long we keep it

Order records are kept as long as needed for delivery, support and legal or tax requirements. Account data is kept until you ask us to delete it.

Your choices

You can ask to see, correct or delete your personal information, or stop marketing messages, by contacting us below. We will reply within a reasonable time, keeping only what the law requires us to keep.

Security

Our website uses HTTPS encryption and we limit access to personal information to people who need it.

Children

This website is not meant for anyone under 18, and we do not knowingly collect their information.

Grievances

For any privacy concern or complaint, email agravatinfo@gmail.com with the subject “Privacy – OSMF Kart”.

Contact us: WhatsApp or call +91 75750 08686 (9 AM – 9 PM, Monday to Saturday) · Email agravatinfo@gmail.com
Dr. Agravat Healthcare Ltd, Dr Agravat Wellness Center, Sindhubhavan Road, beside Victory Lane, opp. NK Farm, Thaltej, Ahmedabad, Gujarat 380059, India